Refund and Cashback Policy

Credit Packs

Credit packs are digital products. Once payment is confirmed and credits are issued to your account, purchases are generally non-refundable except where required by law or where we determine that the service failed materially.

Failed or Incomplete Scans

If a paid scan fails after a credit is deducted because of a platform error, vibe'nscan may restore the affected credit or provide an equivalent remedy at our discretion.

Cashback Program

• The cashback offer applies only to eligible paid scans and qualifying public posts.
• Claims may be approved, denied, or held for manual review based on anti-abuse and verification checks.
• We may reject claims that are misleading, spammy, fraudulent, duplicated, or outside the stated campaign rules.
• Approved cashback is returned to the original payment method where technically possible.

Chargebacks and Abuse

Where a charge is reversed, disputed, or refunded, associated credits, benefits, or campaign rewards may be removed or adjusted to keep the account in a correct billing state.

Contact

Billing and refund questions can be sent to support@vibenscan.com.